Clients Rights & Responsibilities
Our Commitment to You
We commit to:
✓ Care for you in a sensitive and respectful manner;
✓ provide you with relevant and meaningful information;
✓ answer your questions;
✓ nurture you in achieving your goals;
✓ deliver a professional and caring service.
In our first meeting we will discuss a plan of action that will address your needs. If we feel we are unable to assist you, we will refer you to an appropriate professional or agency, if this is your wish.
Code of Ethics
As we are members of the Australian Counselling Association (ACA) we are required to follow the ACA Code of Ethics. This covers ethical and practice issues which affect and govern our professional relationship with you. A hard copy of the Code of Ethics is available on request.
Subject to the exceptions below, all discussions and communications you have with us are confidential. This gives you the freedom to talk openly about your issues, knowing that your privacy and safety are respected.
Exceptions to Confidentiality
All personal information gathered by us during the provision of the counselling service will remain confidential and secure except when:
1. It is subpoenaed by a court, or
2. Failure to disclose the information would place you or others at risk, or
3. Your prior approval has been obtained to:
(a) Provide a written report to another professional or agency, e.g. a GP or a lawyer, or
(b) Discuss the material with another person e.g. a parent, employer or other relevant person.
The information we gather from you is kept securely and we protect your identity by separating case notes from any records containing your name or contact details. Unless we have your prior permission (or are required by law) we will not disclose to any third party whether or not you have used our services or have booked to see us.
Conflict of Interest
A conflict of interest may occur where, for example, we have had a personal or business relationship with a client and it would be inappropriate for us to act as their counsellor or mediator. If we believe that acting for you may create a conflict of interest, we will discuss this with you and will decline to act if this would compromise our ability to deliver a professional service to you.
Our Expectations of You
✓ When requested, you provide us with relevant details of your situation, including in history of mental health and self-harm issues;
✓ You are on time for scheduled appointments;
✓ if you are unable to keep your appointment we require at least 24 hours’ notice;
✓ if you have children, you will need to arrange for their care during appointment times as we are unable to offer child-care facilities.
If you would like to make contact simply provide your details below and Peter will receive this via email. Alternatively you could contact Peter by ringing the mobile number 0410 330 864.